Refunds & Returns

We want you to love your order. If for any reason you’re not satisfied, we’re here to help.

Returns (Domestic Orders): Returns are accepted within 30 days of delivery. Items must be unused and in original condition.

Exchanges: Free exchanges within 30 days of delivery (domestic only).

Refund Timing: Once we receive your return, refunds are typically processed within 3–4 business days.

International Orders: At this time, international orders are final sale and cannot be returned or exchanged.

If your items arrive damaged or incorrect, we’ll replace it or issue a full refund right away.

Thank you for shopping with us.

Sapien is more than a product line; it’s a perspective.

A way of living where every choice reflects care, precision, and respect for the body and the world.